AVIS - New generation Artificial Voice System

AviaVox has launched a new system to inform passengers about the actual status of flights and about other important information at an airport. The new device, known as the AviaVox Information System (AVIS) is a combination of an interactive voice system (IVR) and a system that dynamically generates automatic announcements of actual flight information in multiple languages.

The system interfaces with the airport’s operational database and retrieves real-time flight data and other information for passengers and meeters/greeters. AviaVox has fi lled the gap in the process of informing passengers by automating the last part of the IVR system that is handled by an operator.

The AVIS system combines both, because the software interfaces either directly with the AODB or indirectly through an interface broker (IB). AviaVox uses the application software from its existing intelligent announcement system and state-of-the-art synthetic speech technology that actually makes a computer speak. The synthetic voices are so realistic that it is almost impossible to distinguish them from actual human speech.

The AVIS system can currently handle 15 different languages and can be tuned to meet the specific requirements of an individual airport. Callers to the AVIS system will spend less time in queues because they will quickly be routed to the sections from where information can be retrieved. Callers will have the same service as if they were actually at the airport and yet they are remotely retrieving the required information by either landline or mobile phone.

For passengers who do not want to phone back to the system for updates, there is an option for them to leave their phone number so that they can be called back by the system if the status of the flight changes. Alternatively, they can be notified by text message. It seems that a new generation of intelligent IVR has been born with the introduction of AVIS.

AVIS system overview